PRACTICE TRAINING

Great teams boost their practices

Comfortable in your practice

While our workshops are obviously a great tool for building your team's skills, it is not always ideal to take courses with others.

 

Our in-house training addresses your specific training needs in your practice's own setting.

We customize solutions to fit your specific needs in your practice and your team.

Training

Unique needs mean unique solutions.

Our hands-on training is available in many variants and will be tailored to the unique needs of your pracitice. Below you will find an overview of the topics we offer on-site in your dental office.

Unge model
Clear aligner
Basiscs

If you want to be able to sell a treatment with confidence, you must feel competent to perform the treatment.

How do clear aligners work, how to diagnose and select the right cases? You and your team will be trained by one of europes leading experts in this field. 

 

We train the entire team to take photos according to a standard protocol and upload the photos to your preferred clear aligners supplier.

 

Your team will learn how to perform intraoral scans or take ideal silicone impressions. We will introduce a quality control protocol for identification of flaws before sending impressions.

 

The practice can use our treatment planning service to save time and achieve ideal, predictable treatment plans, all created by our clear aligner expert: Helle Hatt. Or we can prepare individual courses in orthodontic principles improving your competence in preparing clinchecks / Setups yourself.

Systematized
Production

Minimize stress, maximize your treatment acceptance and create a great team collaboration.

 

Every dentist needs systems to create the optimal patient experience combined with an efficient workflow. Choose from a variety of systems you want to implement in your practice. E.g:

Treatment with Clear aligners - who does what, when and how.

Handling the appointment book - optimization in regards to clear aligners.

Phone management, service that sells the ideal treatments, etc.

 

We train your team in "best practice" systems to help minimize stress, maximize patient conversion and create an ideal TEAM.

Having uniform systems means that each team member is aware of how to handle each patient situation in accordance with the practice owner's vision.

Patient
Communication

Create greater patient loyalty & trust in the dentist

 

Get more patients who accept treatment with clear aligners and are ready to pay a fair price.

 

Learn how to create maximum loyalty and what the entire team should focus on to avoid patients seeking a new therapist.

 

Depending on what your clinic needs, you can choose to implement powerful service systems in the dental clinic. Or set up the entire clinic to successfully get patients to regularly refer new patients who require clear aligners treatment.

Peak
Performance

A number of activities that can improve your team

 

Teams that perform at their highest level understand that each member of the team makes a critical difference to the patient experience and clear aligner treatment workflows. Hence to the bottom line & the success of the practice.

 

Choose from a range of activities that enhance your team's skills. Including: communication skills, how to give good and honest feedback, build trust in each other and how to better solve team problems.

Increase
Production

Systematized patient management, patient handovers building up confidence and an efficient workflow.

 

In a dental practice, the entire team is responsible for increasing the production. There are many ways to increase production. One of the ways is to give your entire team psychologic sales skills. It allows patients to take responsibility for their own mouths in a way that they choose the right treatment.

 

You can choose to train your team to build trust from the moment patients call the clinic until they leave you again after a successful treatment.

 

We believe that your dental practice will be able to significantly increase production if you can get more patients to accept the treatment the patients need.

Patient 
Experience

Get an individually tailored approach to the optimal patient experience.

 

There are many facets to the patient experience. Providing an ideal patient experience requires every member of the team to know the "patient experience system". Our practice training can focus on any aspect of the patient experience that you want to improve and help your team consistently create an ideal experience.

 

We can do a guided tour that identifies the clinic's critical "touchpoints". Based on this experience, the team is given the opportunity, through dialogue and actions, to create a unique patient experience that will define your clinic's brand and attract more patients. But best of all, an experience for which the team takes responsibility, as they have helped develop it.

Examples of agendas

To give you an idea of what a day with in-house training looks like, here are three examples of agendas below!

Patient experience
  • Identification of all contact points in your dental practice
     

  • See each contact point through the eyes of the patients:

    • Appearance and feel of the practice
       

    • The principles that affect patients at each contact point
       

    • Communication rehearsed and tested by each team member
       

    • Systems consistently creating amazing patient experiences - regardless of team composition
       

    • Creating a checklist to ensure that everyone in the team is aware of the systems and expected communication for each point of contact.
       

    • Communication techniques that build trust and influences the patients choice of treatment.
       

  • Delegating tasks and actions related to clear aligner treatments. Creating a smooth effective workflow and a great patient experience. 

Peak performance
  • Create ideal days with maximum production and minimal doctor intervention in your clear aligner treatments 
     

  • We help you set up profitable systems that create stress-free days in your practice.
     

  • The appointment book - the benefits for everyone, when using specific systems for the entire practice.
     

  • Systems that minimize the risk of:
     

    • Cancellations
       

    • NO SHOWS
       

    • Patients arriving late
       

    • Emergency patients
       

  • Two critical meetings that your team needs to hold regularly and why.
     

  • Why the dentist should spend the least amount of time controlling the progression of clear aligner treatments.

 

Interested?

Are you interested in upgrading your team's skills without leaving the practice?

 

Find a time to talk to one of our coaches to put together the training day that best suits your team's unique needs.

 

Please note that we will need approx. 6-8 weeks to ensure that we can deliver an ideal individually tailored training course to your dental practice.

Contact us
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I am interested in:

Hatt Consulting GmbH

www.smiledesign.dk

Bernerstrasse 11

5400 Baden

CH

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